Choosing the right Odoo partner isn’t just about their technical skills—it’s about how well they understand your business, communicate their process, and support you long after go-live. A poor fit can lead to scope creep, budget overruns, or poor user adoption. Asking the right questions reveals whether a vendor is truly equipped to deliver a scalable, sustainable solution.
Top 10 Questions to Ask Before You Hire
- Are you an Odoo-certified partner? What level?
Top-tier vendors (Gold or Silver) have met Odoo’s quality benchmarks and completed a high volume of projects. Confirm their level at https://www.odoo.com/partners. - How many Odoo projects have you completed?
Ask for industry-specific numbers. If you’re in retail, don’t settle for a firm with only manufacturing case studies. - Can I speak with one of your past clients?
Request 1–2 references from similar industries or project scopes. Listen for how the partner handled challenges. - What’s your typical implementation timeline?
Understand their project phases, whether they work in agile sprints or fixed waterfall timelines, and if they adjust based on business readiness. - Do you provide a dedicated project manager and functional consultant?
Having these roles ensures clear communication, business alignment, and accountability across the lifecycle. - What happens after go-live?
Look for a formalized post-launch support model that includes bug fixes, SLA commitments, helpdesk services, and upgrade management. - How do you approach custom development vs. configuration?
Great partners configure where possible and only customize when business-critical. Over-customization can hinder future upgrades. - How do you handle data migration and legacy systems?
Ask if they offer data audits, field mapping, data cleansing, and migration testing in sandbox environments before go-live. - What industries do you specialize in?
Vertical expertise saves time and cost. A partner familiar with your industry speaks your operational language. - What is your pricing model?
Break down costs: discovery phase, implementation, module licensing, integrations, support contracts, and change requests.
Read More: What Makes a Top Odoo Company? 5 Things to Look For
How to Evaluate Their Methodology
Ask them to walk you through a recent implementation step-by-step. Look for structured methodology and risk controls:
- Do they offer stakeholder workshops at the start?
- Is there a dedicated discovery phase?
- How do they document business processes and customizations?
- Do they validate deliverables in stages or only at the end?
Green Flags:
- Clear Gantt charts or project plans
- Use of project tracking tools like Jira, ClickUp, or Trello
- Defined acceptance criteria for each phase
Clarifying Post-Go-Live Support and SLAs
Your ERP journey continues after go-live. In fact, most user issues arise after the system is live.
Ask Questions Like:
- “What’s your response time for high-severity tickets?”
- “How do you handle Odoo version upgrades?”
- “Do you offer a ticketing platform or dedicated account manager?”
Top Odoo partners will have documented SLAs, escalation processes, and upgrade policies. They may even offer annual support bundles.
Questions Specific to Your Industry
- Retail: “Can your solution handle seasonal demand spikes and POS–eCommerce synchronization?”
- Manufacturing: “How do you model complex MRP processes or quality control workflows?”
- Professional Services: “Can you automate timesheets, billing by milestones, and project profitability reports?”
- Healthcare: “Are your solutions HIPAA/GDPR-compliant? Can we control access by medical roles or departments?”
Operational & Cultural Fit Questions
- How do you handle change requests mid-project?
- Do you provide user training or just admin documentation?
- How large is your team and how do you handle bandwidth for overlapping projects?
- Do you offer co-development or internal team enablement?
Final Thought
Hiring a top Odoo company is a strategic investment, not a technical transaction. The more you understand their processes, domain fit, and ongoing support capabilities, the better your chances of choosing a true partner—not just a vendor.
Use this list as a framework for interviews or RFP evaluations. A top Odoo provider will welcome these questions—and be ready with the answers.