Odoo 17 Live Chat: Features that Transform Customer Engagement

In the ever-evolving world of customer service and engagement, staying at the forefront of technology is essential for businesses looking to thrive. Odoo, a leading provider of business management software, consistently raises the bar with each new version. 

In Odoo 17, customer-centric businesses have reason to celebrate with the revamped Live Chat App, a powerful tool designed to elevate customer interactions to new heights. In this blog post, we'll delve into the latest innovations that Odoo 17 brings to its Live Chat App, providing businesses with advanced features and capabilities to forge deeper connections with their audience. Join us as we explore how these enhancements empower companies of all sizes to create exceptional customer experiences and boost their competitive edge.

Key Features of Odoo 17's Live Chat App

Enhanced Chat Experience

• Message Pinning: One of the standout features of Odoo 17's Live Chat App is the ability to pin important messages. This means you can now keep crucial information or significant customer queries right at the top of the chat window for easy access. No more scrolling through long conversations to find that critical detail.

• Message Starring: To further enhance message management, Odoo 17 allows you to star important messages. By starring a message, you can mark it as significant or worth revisiting later. It's a handy tool for keeping track of key discussions and important customer requests.

• Enhanced Emojis: Expressing emotions and reactions in chat has become more delightful with the introduction of new emojis in Odoo 17. These emojis add a touch of fun and personality to your interactions, making conversations more engaging and enjoyable.

• Message Replies: Odoo 17's Live Chat App takes customer communication to a new level with the ability to reply to specific messages. No more confusion about which message you're addressing. Simply click on the message you want to respond to, and your reply will be threaded beneath it. This feature streamlines conversations, making them more organised and easy to follow.

Elevated Meeting Experience

• Expand Your Audience: In Odoo 17, you can now invite more participants to your meetings. Whether it's a discussion with team members or a customer-facing presentation, you have the flexibility to include additional attendees, fostering broader collaboration.

•  Seamless Customer Meetings: One of the standout features is the ability to hold meetings with customers right within the Live Chat App. This integration simplifies customer interactions, allowing you to conduct discussions, presentations, and consultations effortlessly.

• Easy Access for Participants: Sharing meeting links has never been more accessible. With Odoo 17, participants can join meetings simply by clicking on the provided link. This hassle-free access ensures that more users can seamlessly connect to your virtual meetings.

• Interactive Meetings: In Odoo 17 meetings, participants can raise their hands to indicate a desire to speak or contribute. This interactive feature enhances engagement by allowing individuals to actively participate in discussions.

• Screen Sharing: Need to showcase a presentation or walk participants through a document? Odoo 17 enables screen sharing, making it easy to share your screen with meeting attendees.

• Full-Screen Experience: Participants can immerse themselves fully in meetings by entering full-screen mode. This feature helps eliminate distractions and provides a more focused meeting environment.

• Member List Visibility: With Odoo 17, you can easily see who's present in the meeting. This member list provides a quick overview of meeting participants, enhancing meeting management and interaction.

• Enhanced Control: Managing input devices and enabling push-to-talk features are now at your fingertips. You can also choose to show video participants and utilize the background blur feature for a professional meeting setup.

• Minimize Meetings: Odoo 17 allows you to minimize ongoing meetings. This feature is particularly handy when you need to temporarily step away from the meeting interface to attend to other tasks, check your messages, or access different resources.

When you minimize a meeting, the meeting window condenses to a compact icon or tab, allowing you to maintain awareness of the meeting's status without it dominating your screen. This feature promotes multitasking and ensures that you remain in control of your virtual workspace. 

Seamless Communication:

• Direct Contact: Odoo 17's Live Chat App goes beyond text-based messaging. With this feature, you can initiate direct communication with individuals by phone or email, all within the same interface. Whether you need a quick clarification or want to discuss a matter in detail, this direct contact feature streamlines your communication options.

•  Contact List: Keeping track of your contacts is a breeze with Odoo 17. In the Live Chat App, you have access to a comprehensive contact list, allowing you to quickly find and reach out to specific individuals. This feature promotes efficient communication, ensuring that you're always connected with the right people.

• Upcoming Activities: With Odoo 17, you gain access to a comprehensive view of your scheduled next activities. This feature provides a snapshot of what lies ahead, ensuring that you're well-prepared for your upcoming tasks, meetings, and appointments.

In conclusion, Odoo 17's Live Chat App marks a significant leap in enhancing customer interactions and streamlining communication for businesses.it empowers businesses to provide more personalized and efficient support to their customers. The app's real-time capabilities, improved chat interface, and robust automation tools contribute to a more seamless customer experience. As businesses continue to adapt to evolving customer expectations.